General Terms and Conditions

IN GENERAL

Villa Ox is owned by a company Summum nekretnine d.o.o. (Ltd.). These are the general terms of rental contract which you enter as a tenant (hereinafter: guest) and Summum nekretnine d.o.o. as a landlord (hereinafter: owner)

By paying an advance for the reservation during the demanded period, the guest unconditionally accepts following General Terms and Conditions which are also published on the web page www.villaox.com and which came into force on the day of publishing. All the annexes to the rental contract shall be valid only if made in a written form.

After receiving the advance payment, a written reservation confirmation will be sent to the guest in a form of a receipt (hereinafter: confirmation). A written reservation confirmation along with these General Terms and Conditions comprises the rental contract between the guest and the owner.

The guest must be at least 21 years old on the day of the reservation and/or advanced payment.

1. LEASE BEGINNING

   The villa will be ready for check-in by 04:00 pm local time on the day of arrival. In case of an earlier arrival the guest will not be able to enter the villa. The keys shall be handed over only in case that the full rental fee is paid. The check-out from the villa must occur no later than 10:00 am local time on the day of departure and the guest is obliged to vacate the villa and return the keys to the owner. In case of later departure, the guest is obliged to pay all additional costs incurred by the owner. The additional costs will be charged to the guest directly on the spot.

   1.1. Guest registration

   The guest is obligated to provide the owner with official identification documents containing personal details for tourist registration purposes with the national tourist board (HTZ). This information will not be used for any other purposes except for the execution and fulfilment of the rental contract execution and relevant registrations and requirements by the applicable law. The guest that does not provide any valid form of personal identification for tourist registration purposes as required by the law may be denied access to the villa with no possibility of the rental fee reimbursement.

2. VILLA

   2.1. Number of guests

    

   The number of persons accommodated in the villa or its belonging premises cannot be higher than 14 (fourteen) at any given time. This number of persons includes children older than one year of age. At guest’s wish the pre-arranged number of persons can be increased up until the maximum capacity of 14 persons no later than 3 (three) days before arrival. The requested change of the guest number must be submitted in writing via email.

   The guest is obliged to announce all the visitors, which will come to visit during his/her stay in the villa, before the beginning of the lease. The total number of persons on the premise of the villa or at the property around the villa including the guests and visitors cannot be higher than the maximum number of 14 persons, without a special permission of the owner.

   If more persons than the maximum permitted number stay in the villa or on the premises around the villa without the permission of the owner, the owner retains the right to terminate the lease agreement. Such termination will come into force immediately, without notice period, and the guest is obliged to leave the villa permanently together with all persons staying there within 2 (two) hours. In this case the guest is not entitled to the rental fee reimbursement from the owner.

   2.2. Youth groups

   In case that the guests are younger than 25 years of age, they are obliged to inform the owner during the reservation about the exact number of guests and their age. In this case and in order to keep the reservation, a payment of an additional deposit might be necessary for insurance of the possible property damage. The owner retains the right to reject the groups of guests younger than 25 years of age in case that he has not been informed about their arrival during the reservation. In that case the guests are not entitled to the rental fee reimbursement from the owner.

   2.3. Tents and camp trailers

   It is forbidden to build tents, use camp trailers or similar camping equipment on the premises. The owner is authorized to demand that the above mentioned is removed without delay. If the guest does not fulfill the mentioned request without delay, the owner is authorized to terminate the rental contract. Such termination will come into force immediately, without notice period, and the guest is obliged to leave the villa permanently together with all persons staying there within 2 (two) hours. In this case the guest is not entitled to the rental fee reimbursement from the owner.

   2.4. House pets and allergies

   The villa is pet friendly and maximum of 2 (two) well behaved pets are allowed on the premise. It is not permitted to keep a larger number of pets. The pet owners are responsible for cleaning of pet waste after their pet, and the pets are not allowed to sit on the furniture at any moment. Each evidence of a pet using the furniture may cause additional cleaning costs. All pets must be vaccinated against rabidity and all other illnesses in accordance with the valid regulations. We recommend that the guest takes all precautionary measures in order to protect his/her pet against common illnesses before arriving to the villa. Keeping of pets in the villa is solely a responsibility of the guest, and owner will not take on any responsibility for possible illness or injury which a pet might suffer during the stay. The access to the swimming pool area and the use of the swimming pool by pets is strictly forbidden.

   If the guest brings a pet which was not announced, the owner retains the right to terminate the rental contract. Such termination will come into force immediately, without notice period, and the guest is obliged to leave the villa permanently together with all persons staying there within 2 (two) hours. In this case the guest is not entitled to the rental fee reimbursement from the owner.

   2.5. Noise

   There is a possibility that during their stay in the villa, guests could hear noise from a building site, traffic or similar. In this case the owner cannot be considered responsible for the mentioned noise.

   Noise and banter produced by the guest, which are not ceased after the warning, can be considered a severe breach of the rental contract provisions. In this case the owner is authorized to terminate the rental contract. Such termination will come into force immediately, without notice period, and the guest is obliged to leave the villa permanently together with all persons staying there within 2 (two) hours. In this case the guest is not entitled to the rental fee reimbursement from the owner.

   2.6. Swimming pool

   For his/her own safety, the guest is obliged to obey the instructions given by the owner which refer to the usage of the swimming pool. All the responsibility for using the swimming pool and the swimming pool area lies solely in the responsibility of the guest. The children must not be present at the swimming pool area without the supervision of the adults. If the accommodation is reserved outside the summer season it might happen that the swimming pool is out of use.

   2.7. House order

   House order is printed and located in the villa and available to the guest at all times. The guest is obliged to obey the house order rules. If the guest does not obey the house order rules, that can be considered a severe breach of the rental contract provisions. In this case the owner is authorized to terminate the rental contract. Such termination will come into force immediately, without notice period, and the guest is obliged to leave the villa permanently together with all persons staying there within 2 (two) hours. In this case the guest is not entitled to the rental fee reimbursement from the owner.

3. PRICES AND PAYMENT

    

   The prices are stated in Euro.

   The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the time of reservation, after which the reservation is confirmed, and the General Terms and Conditions which make a constituent part of the villa rental contract are accepted. The rental contract is considered concluded at the moment when the advance payment has been received by the owner. The reservation is not fully valid until the advance payment has been received by the owner.

   The costs of water, gas, electric power and internet as well as bed linen, towels, kitchen towels, final cleaning of the interior, maintenance of the swimming pool and exterior, registration of stay, residential tax and the value added tax are included in the accommodation price.

   Payment shall be made exclusively via bank transfer. All payments are to be made in EUR. The rest of the rental payment (70% of the agreed accommodation price) has to be made no later than 30 days before the arrival to the villa.

   In case of the reservation cancelation all the payments which are already made cannot be returned. We recommend obtaining travel insurance which covers the travel cancellation risk.

   3.1. Reservations which were made 30 days and more before the beginning of the rental period

   For the reservations which were made 30 days or more before the beginning of the rental period, the following conditions shall apply:

   a) advance payments of 30% of the total agreed accommodation price is due for payment IMMEDIATELY while making the reservation.

   b) further 70% of the total agreed accommodation price is due for payment no later than 30 (thirty) days before the beginning of the rental period.

   3.2. Reservations which were made 30 days and less before the beginning of the rental period

   a) The total rental amount is due for payment IMMEDIATELY while making the reservation.

   3.3. Non-observance of the payment due dates

   The guest is obliged to make payments within the period and in a way described in this clause of the General Terms and Conditions. If the guest does not obey the payment due dates, it will be considered a breach of the contract obligations, and the rental contract will be terminated without the notice period. In this case the owner is not obliged to inform the guest about the contract termination. Although not obliged to do so, the owner shall, send the guest a notice as a reminder of the payment obligation with an appropriate fulfilment period.

4. TERMINATION AND CHANGES

    

   4.1. A concluded rental contract can be terminated only in writing (by email). The termination is effective only from the day when the owner receives such a termination notice and only under the conditions from this clause of the General Terms and Conditions.

   4.2. In case of termination of the rental contract all the received payments until the termination date shall be retained, and the guest is not entitled to their return.

   4.3. In case that the guest can find another guest as his/her substitute during the same period, for the same price and under the same conditions, the owner shall transfer the rental contract to the new guest. The transfer will occur immediately after a written receipt of all necessary data about the new guest is received by the owner. The owner shall send the new guest a written confirmation for the rental contract. The already received accommodation fee will be retained by the owner after the transfer of the contract to the new guest. The new guest will be obliged to pay the rest up to the total accommodation price.

   4.4. In case that the villa is not available for rent due to the force majeure such as earthquake, flood, fire, epidemic etc. the owner is not liable for the cancelled reservations.

5. DEPOSIT IN CASE OF DAMAGE

    

   The guest is obliged to leave a deposit in the amount of 1000 euros in cash on the arrival to the villa, or via bank transfer. The deposit serves as a security for possible damages in the villa, and the owner is entitled to cover the damage from the deposit. In case that the caused damage is higher than the deposited sum, the guest is obliged to pay the total damage amount determined by the owner to the owner. If no damage is caused to the villa, the owner is obliged to return the deposited sum in cash to the guest at guest`s departure or via bank transfer.
6. DAMAGE

    

   The guest is obliged to behave responsibly with an appropriate observance towards the rented villa. The guest is obliged to return the villa in the condition in which he/she received it. For any caused damage the guest is liable directly to the owner. The owner is entitled to use a deposit to cover the sum of the actual damage in accordance with the Clause 5 of these General Terms and Conditions. If the deposit sum does not cover the damage the guest is obliged to pay the difference up to the total damage amount directly to the owner.

   An intentional property damage or disturbance of public order is considered a severe breach of provisions of the Rental contract. In this case the owner is authorized to terminate the rental contract. Such termination will come into force immediately, without notice period, and the guest is obliged to leave the villa permanently together with all persons staying there within 2 (two) hours. In this case the guest is not entitled to the rental fee reimbursement from the owner.

   The guest is obliged to immediately report any kind of damage on the villa or property around the villa during the rental period to the owner. At the guest`s departure and before the return of keys, the guest is obliged to examine the villa and the property around the villa with the owner.

   In case no damage is caused the owner is obliged to return the deposit from the Clause 5 of these General Terms and Conditions.

   In case an additional cleaning is necessary due to the especially bad condition in which the guest returned the villa to the owner, the owner is entitled to use a deposit to cover the additional cleaning costs.

7. ADDITIONAL SERVICES

   7.1. Telephone

    

   The use of telephone is not included in the accommodation price.

   7.2. Other additional services

   If guest has special requests, which are not included in the accommodation price (such as cooks, waiters, special food etc.) they shall be fulfilled, if there is a possibility, by the owner or a third party. Additional service requests must be placed in advance via email.

   The owner cannot be considered liable for the quality of services provided by third parties.

8. DAMAGES, COMPLAINTS AND REPAIR

    

   If at the check-in the guest notices damage or other irregularities in the villa, or has complaints of other type, he/she shall file a complaint no later than within 24 hours after the check-in. The complaints regarding cleaning should be filed immediately.

   Written complaints should be sent to the email address: info@villaox.com.

   It is an obligation of the guest to try to avoid the occurrence of damage or damage expansion and to minimize any loss for the owner.

   In case of any complaints the guest is obliged to give an appropriate time period to the owner to settle the complaint.

   If the guest does not allow for an appropriate time period for the removal of irregularities related to the damage, he/she cannot terminate the concluded rental contract.

   The owner is exclusively liable to the guest for a possible direct property damage. The owner cannot be considered liable for any form of a non-material damage in the form of a breach of personality right.

9. VILLA TECHNICAL EQUIPMENT

    

   The guest shall inform the owner as soon as possible in case of a non-function of any of the devices and other equipment contained in the villa. The owner is obliged to remove the reported failure within a reasonable period.
10. FORCE MAJEURE

     

    In case that the concluded rental contract cannot be fulfilled or its fulfilment becomes significantly difficult due to an event outside the control of the owner (e.g. war, natural disaster, environmental disaster, epidemics, closing of borders, strike and similar act outside the control of the owner) which could not be reasonably avoided by the owner, the owner may terminate the rental contract as he cannot be deemed liable in the above mentioned cases.
11. FINAL PROVISIONS AND JURISDICTION

     

    11.1. The owner is not liable for photographic errors and print-out errors of a written confirmation.

    11.2. Each unauthorized use of information published on the web page www.villaox.com, including any partial or complete reproduction represents a breach of the copyright and it is legally forbidden.

    11.3. In case of breach of provisions of this rental contract the owner retains the right to terminate the rental contract. Such termination will come into force immediately, without notice period, and the guest is obliged to leave the villa permanently together with all persons staying there within 2 (two) hours. In this case the guest is not entitled to the rental fee reimbursement from the owner.

    11.4. These General Terms and Conditions are made in Croatian language and are translated into English and German language. In case of any inconsistencies or misunderstandings regarding the interpretation of particular terms in the translated version of these General Terms and Conditions the original version in Croatian language shall be binding.

    11.5. The contracting parties shall try to settle all possible disputes in an agreement. In case of any dispute the parties agree to the competence of the Court with substantive and territorial jurisdiction and the application of the Croatian law.